Job Detail

Sales and Marketing Engineer

 Chennai, Tamil Nadu     5-10 Yrs    ₹06 - ₹07 Yearly

Job Description:

The candidate should be responsible for managing customer accounts, key account management generating new business opportunities, and ensuring customer satisfaction through effective execution and communication.

Key Responsibilities:

1. RFQ Management:
• Generate RFQs and coordinate feasibility, pricing, and quotation processes.
• Track RFQ statuses and drive closure with internal teams.
2. Order Execution:
• Oversee smooth execution of new orders, coordinating across departments.
• Ensure timely delivery, adherence to quality standards, and customer satisfaction.
3. Customer Interaction:
• Regularly visit clients to discuss ongoing projects, new opportunities, and resolve open issues.
• Act as a bridge between customer requirements and internal teams.
4. Issue Resolution & Quality Assurance:
• Highlight and follow up on customer concerns regarding quality or delivery.
• Coordinate corrective actions with internal teams to maintain 100% delivery & quality compliance.
5. Commercial Handling:
• Manage debit notes, supplementary invoices, and price changes to ensure timely payments.
6. Key Account Management:
• Act as the single point of contact for key customer accounts.
• Drive Customer Satisfaction Index (CSI) and build long-term relationships.
7. Sales Strategy & Planning:
• Analyze marketing trends and align strategies accordingly.
• Prepare monthly sales plans and annual business reports to meet targets.
8. Internal Coordination:
• Conduct review meetings with cross-functional teams (CFTs) to meet cost targets and production schedules.
9. Change Management:
• Handle engineering change requests (CR) from customers and ensure smooth implementation.
  Role & responsibilities

Must-Have Skills:

• Sales & Business Development
• Key Account Management
• Sales Management
• New Business Acquisition
• Marketing Strategy & Customer Relationship