Chennai, Tamil Nadu 0-2 Yrs ₹200000 - ₹30000 Yearly
The Client Relationship Executive is responsible for building and maintaining strong relationships with clients to ensure long-term satisfaction, retention, and business growth. This role involves understanding client needs, addressing concerns, coordinating with internal teams, and identifying opportunities for upselling or cross-selling company products or services.
Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.
Develop a deep understanding of client business goals, challenges, and expectations.
Ensure timely delivery of products/services according to client requirements.
Coordinate with internal teams (sales, operations, finance, etc.) to resolve client issues and ensure smooth service delivery.
Prepare and present performance reports, proposals, and account reviews.
Identify opportunities to upsell or cross-sell additional services or solutions.
Maintain accurate client records in CRM systems and track engagement metrics.
Support client onboarding, training, and renewal processes.
Gather feedback from clients to drive product/service improvements.
Assist in resolving escalated issues promptly to ensure client satisfaction and retention.
Education: Bachelor’s degree in business administration, Marketing, Communications, or a related field.
Experience: 0-2 years in client servicing, account management, or customer relationship roles in any industry is preferred
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Good organizational and multitasking skills.
Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zoho).
Ability to work independently and in a team environment.
A proactive, customer-first attitude.
Client satisfaction and retention rate
Response and resolution time for client issues
Revenue growth from existing accounts
Cross-sell/upsell success rate
Client engagement scores