Job Detail

Area Sales Manager

 Bangalore Urban, Karnataka     3-7 Yrs    ₹1000000 - ₹1100000 Yearly

Job description

 Work location – Karnataka & Andhra Pradesh, Maharashtra & Goa

Education

B.Tech/B.E. in Electronics
or Biomedical

Experience

More than 4 years

Reports to

Manager Technical Service

Role Summary

Responsible for providing on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction

Key Responsibilities

• Perform as a frontline engineer and provide support for all client technical needs

• Provide pre- and post-installation support and coordination to end users

• Provide technical assistance and instruction to personnel regarding equipment operation and maintenance

• End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance

• Collect detailed information, perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution

• Manage escalated customer ticket in a timely and effective manner

• Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA

• Liaison with the QA team to resolve customer queries and issues

Key Skills

• Excellent communication skills

• Strong organizational, interpersonal, and critical thinking skills

• Sound working knowledge of diagnostic instruments

• Strong achievement focus and proven track record of service

• Customer service orientation

• Willingness to travel extensively