Job Detail

Call Center Executive

 Chennai, Tamil Nadu     0-3 Yrs    ₹5.6 - ₹13 Yearly

Job description

Roles and Responsibilities

1. Handle customer calls, emails, and chats to resolve their queries and concerns.
2. Provide accurate information on products/services to customers through phone, email, or chat.
3. Identify customer needs and escalate complex issues to senior team members when necessary.
4. Meet performance targets for call handling time, resolution rates, and quality metrics.