Job Detail

Senior Drilling Solutions Engineer

 Mumbai, Maharashtra     3-8 Yrs    ₹5.2 - ₹10 Yearly

Job description

NOV is now hiring a dedicated Drilling Solutions Engineer to join our Reedhycalog team in Mumbai, India. This customer-facing engineering role involves identifying new opportunities, expanding product development, and maximizing profitability for our accounts.

Primary Responsibilities:

Customer Service:

• Maintain good working relationship with all customer accounts personnel, including office and field teams, and attend to their requirements or requests efficiently and diligently to ensure that the customers receive the highest level of customer service from all areas of the organization.
• Deliver technology presentations and training sessions with the customer when necessary.
• Customer visits, client offices, field site support, intercompany travel as required throughout the assigned area.
• Monitor customer issues, feedback, deadlines, and deliverables to ensure customer issues are handled effectively and quickly, adapting, improving, and communicating internal processes where necessary.
• Assurance of timely, complete, and accurate invoicing, according to NOV and local customer legal requirements.

Sales Support:

• Supports in the qualification of opportunities, offering the customer insight into processes and timings in line with the internal/external needs and as a result maximizing revenue on the account
• Responsible for creating technical evaluations and product recommendations that help maximize the sales and profitability of assigned areas.
• Support sales in achieving internal sales KPIs and metrics.
• Review customer orders and match them against the drilling application needs, and make competent technical and commercial evaluations of the customer s order and relevant specifications.
• Provide support for the contract/quote review process and raise visibility to any non-standard technical requirements that may impact the company.

Qualifications & Experience

• Education & Experience
• Bachelor s degree in engineering (Mechanical/Petroleum - preferred)
• Minimum 03 years of work experience in similar position
• Excellent presentation and communications skills
• In-depth knowledge about drill-bits and drilling operations.
• Knowledge about coring and bore-hole is preferred
• Strategic
• An exceptional ability to understand, evaluate, and apply technical information.
• Has solutions and suggestions that are effective in addressing the problem at hand.
• Operating
• Able to apportion time effectively to complete tasks.
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
• Quick learner
• Presentation skills
• Organizational
• Is cognizant of organizational culture and politics, and appropriately adjusts personal style to be effective.
• Confident and professional when representing the company in person and in writing.