Chennai, Tamil Nadu 0-5 Yrs ₹03 - ₹4.5 Yearly
JOB DESCRIPTION-OPTOMETRIST
Title Optometrist/Sr. Optometrist
Reporting to Store Manager
Skip Level Areas Operations Manager
Responsibilities Area
Activities expected to be performed by a Lenskart
Optometrist Customer focus: Driving Net Promoter Score
Greeting and welcoming all walk-in customers and guiding
them toward the clinic to promote the
free eye check-up
Being involved in stocktakes, maintaining sales floor
standards, and other day-to-day tasks to
deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions
are processed effectively
Being dedicated to customer satisfaction and resolving any
concerns that the customer has
Eye check-up & dispensing
Following the 12-step Optometry process at Lenskart, during
the eye check-up
Sharing the prescription clearly and educating the customer
about single vision and progressive
lens while recommending the appropriate lens and/or frames
Performing a quality check of the lenses fitted before
handing over the product to the customer
Product recommendation
Presenting the customer with an optimal selection of
products based on customer preferences
Understanding the unstated needs of the customer, asking
relevant questions, and picking the
right time to pitch the recommended solutions
Achieving sales Vs. Plan & SOP adherence
Achieving the assigned target for sales, eye-test
conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for
product pick-up, after receiving due
communication from the warehouse. In case of returns, he/she
is expected to understand the
reason and try to resolve the same to control the return
percentage.
Store upkeep & maintenance
Maintaining the store as per Lenskart standards, cleaning
the frames and other equipment
regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that
there is no shortage of stock units or
damage in the store
Personal attributes & competencies
Minimum qualification: Diploma in Optometry
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and
offer solutions
Clear communication and active listening skills
Ability to adapt to changing environment and openness to
learn
Proactive task ownership, result-orientation, and
customer-orientation
Ability to multitask and organize activities based on
priority