Assist
with interfacing between the field organization and internal support
structure by providing timely onsite technical assistance to Customers,
Field Applications Scientist/Specialists, and Territory Account Managers
Install,
upgrade, repair, and maintain instrument systems in defined territory
Respond
to service requests and ensure customer satisfaction
Manage
service parts inventory levels
Maintain
up to date customer information, technical files, and appropriate
databases
Provide
timely and accurate reports as requested
Works
in conjunction with other staff to coordinate new system placements,
develop leads, promote upgrades and contract renewals etc.
Maintains
routine contact with existing customer base
Travel
out of country may be necessary upon request for product training
Domestic
Travelling frequency at around 50%.
Requirements:
BE/BTech
Electrical/ Electronics Engineering, Mechanical Engineering, related
degree with knowledge in the biotechnology/biomedical industry.
Minimum
3 to 5 years relevant experience
Must
be highly motivated and have strong problem-solving ability
Excellent
verbal and written communications skills
Must
have good technical abilities
Must
be able to work independently and as a team player
Computer
experience and literacy a must
Familiarity
with field optical alignments, robotics, electrical/electronics, and
mechanical systems
Knowledge
and skills typically acquired through previous positions in fast-paced
corporate environments which involved responsibility for similar work
Preferred Experience/Education/Skills:
Experience
managing clinical & Diagnostic Customers is a plus