Job Detail

Assistant Manager- Print Support

 Chennai, Tamil Nadu     5-10 Yrs    ₹6.5 - ₹12 Yearly

Job description

Position: Assistant Manager - Print Support

Experience: 5+ Years

Location: Chennai (deputation)

Job Description

Your Tasks What You Can Expect as Assistant Manager - Print Support (f/m/d):

• Hold a Diploma or Bachelors Degree in Printing & Packaging.
• Possess over 5 years of experience in providing technical support for inks and working on flexo presses.
• Have strong knowledge of inks, substrates, gravure printing processes, lamination processes, and various applications.
• Exhibit excellent problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues.
• Demonstrate the ability to work collaboratively in a cross-functional environment.
• Possess strong communication and interpersonal skills with a customer-centric approach.

Your Profile What You Bring as Assistant Manager - Print Support (f/m/d):

• Provide on-press technical support in all aspects to existing customers.
• Demonstrate an understanding of both technical and commercial aspects of products by successfully validating inks on flexo printing from end to end.
• Show cost-benefit savings to customers by conducting long-run costing trials of inks, driving savings projects such as Ink GSM reduction, reducing machine downtime for ink-related issues, and solvent savings.
• Analyze customer requirements and provide technical solutions by working closely with both internal and external stakeholders to address quality-related issues, develop, and validate products as per customer requirements.
• Offer onsite and remote assistance to address customer concerns and troubleshoot issues.
• Ensure regular communication with customers to identify potential issues, resolve problems efficiently, and optimize satisfaction.
• Build and maintain strong relationships with customers by providing the required support in product development, online troubleshooting, and solving quality concerns.