Job description
We are seeking an experienced and proactive Operations
Incharge to manage hub-level operations. This role involves end-to-end
responsibility for fleet and crew management, ensuring daily operational
efficiency, regulatory compliance, and superior customer satisfaction.
Key Responsibilities:
Fleet Scheduling & Utilization
- Plan
and optimize daily bus deployments and route assignments for maximum asset
utilization.
- Monitor
on-time performance and respond swiftly to any operational disruptions
Crew Management
- Supervise,
schedule, and guide drivers, bus captains, and housekeeping staff.
- Conduct
regular training on safety protocols, customer service standards, and
company policies.
Operational Excellence
- Implement
and continuously improve SOPs for boarding, ticketing, en-route support,
and incident management.
- Monitor
key performance indicators (KPIs) such as load factor, turnaround time,
and service quality, driving operational improvements.
Customer Experience & Service Quality
- Handle
passenger feedback and complaints effectively and promptly.
- Work
closely with customer support teams to enhance service delivery and
maintain brand reputation.
Compliance & Safety
- Ensure
full compliance with RTO regulations, insurance requirements, and internal
safety guidelines.
- Organize
regular audits, refresher trainings, and emergency drills.
Stakeholder Coordination
- Liaise
with maintenance teams, ticketing partners, and aggregation platforms for
seamless operational workflows.
- Provide
daily performance reports and escalate critical issues to the Regional
Operations Head.
Qualifications & Experience:
- Diploma
or Bachelor's degree in any discipline.
- 4 -
6 years of experience in bus-fleet or transport operations management.
- Proficient
in English, Hindi, and at least one regional language: Tamil,
Telugu, or Kannada.
- Strong
command of MS Office; experience with transport-management
systems is an added advantage.
- Proven
leadership, analytical thinking, and problem-solving skills.
Desirable Candidate Profile:
- Prior
experience handling intercity or interstate bus operations.
- Strong
understanding of RTO and transportation compliance standards.
- Experience
in people management, team training, and scheduling.
- Ability
to work under pressure and manage crisis situations effectively.
- Demonstrated
ability to improve KPIs and implement operational efficiencies.
- A
customer-first mindset with a track record of resolving passenger issues
professionally.