Job Detail

Technical Solution Specialist

 Chennai, Tamil Nadu     1-3 Yrs    ₹1.5 - ₹04 Yearly

Job description

• Onboard new customers and the end-users to first value after-sales

• Become a product expert and guide the customers with their implementation

• Listen and Respond to customers needs and concerns through chat/email/calls

• Proactive/Reactive support

• Escalate product issues and concerns and provide answers or solutions as needed

• Document and update customer records based on interactions

• Grow user adoption

• Grow customer lifetime value

• Go the extra mile to engage customers

• Monitor and prioritize accounts and proactively engage with customers at risk

• Follow up and complete the contract renewals

• Upsell to the existing customer

• Flexible to work across shifts

Required Skills:

• Problem-Solving

• Aptitude to acquire deeper Product Knowledge

• Excellent communication skills

• Data Model

• Multi-tasking when required and prioritize

• Database basics

• Entity Relationship

• Excel formulas

• Identify the opportunities within assigned accounts

Good to have :

• Basic Scripting

• APIs

• Experience in SaaS is an added advantage