Retrieve
Medical Records, remotely, from healthcare providers and facilities
ensuring all records are obtained in a timely and accurate manner
Ensure
compliance with all US federal and state regulations related to medical
record retrieval
Review
medical records to ensure completeness and accuracy
Utilize
electronic health record systems to retrieve and store medical records
Assists
in team building and ensuring teamwork
Maintain
a detailed and accurate tracking system to monitor the progress of medical
record retrieval requests
Communicate
with internal teams regarding the status of medical record retrieval
requests
Participate
in the development and implementation of process improvements including
software/hardware functionality, testing, and implementation to increase
efficiency and accuracy
Requires
an individual to maintain the ability to work in an environment with PHI /
PII data
Performs
Quality Assurance and Quality Control assessments on request
Identifies
areas of potential growth opportunity for the company and any process
improvements to reduce issues
May
be assigned other duties, including supporting other departments
Must
maintain compliance with all company policies and procedures
Comply
with the terms and conditions of the employment contract, company policies
and procedures, and any and all directives (such as, but not limited to,
transfer and/or re-assignment to different work locations, change in teams
and/or work shifts, policies in regards to flexibility of work benefits
and/or work environment, alternative work arrangements, and other
decisions that may arise due to the changing business environment). The
Company may adopt, vary or rescind these policies and directives in its absolute
discretion and without any limitation (implied or otherwise) on its
ability to do so
Required Qualifications:
Any
degree must be completed
6+
months of experience in BPO (Non voice process) with good communication
skill
Experience
with Microsoft Word, Microsoft Excel (data entry, sort / filter, and work
within tables) and Microsoft Outlook (email and calendar management)
Willing
to work in different shifts / Saturdays and on Indian holidays
Preferred Qualification:
Knowledge
of US Healthcare Industry
Soft Skills:
Solid
attention to detail
Problem
solving skills, and attention to detail
Excellent
Verbal and written communication skills, including ability to effectively
communicate with internal and external customers
Must
be able to work under pressure and meet deadlines, while maintaining a
positive attitude and providing exemplary customer service
Ability
to work independently and as part of a team
Ability
to prioritize tasks and manage multiple projects simultaneously and carry
out assignments to completion within parameters of instructions given,
prescribed routines, and standard accepted practices
High
level of ethics, integrity, discretion, and confidentiality