Job Detail

IT Service Desk

 Chennai, Tamil Nadu     1-4 Yrs    ₹02 - ₹05 Yearly

Job description

Sysnet Global Technologies Pvt Ltd is looking for IT Service Desk to join our dynamic team and embark on a rewarding career journey.

• As an IT Service Desk Specialist, you will be the first point of contact for end-users seeking technical assistance
• Your role involves providing support, troubleshooting issues, and ensuring timely resolution of IT-related inquiries
• The position requires excellent communication skills, technical proficiency, and a customer-centric approach
• Responsibilities:User Support:Provide first-level technical support to end-users via phone, email, or in-person
• Assist users with login issues, password resets, software installations, and other IT-related inquiries
• Incident Management:Log and categorize IT incidents and service requests
• Prioritize and escalate issues according to established procedures
• Troubleshooting:Diagnose and resolve hardware, software, and network-related issues
• Guide users through step-by-step solutions and provide clear instructions
• Documentation:Maintain detailed documentation of IT support procedures and troubleshooting steps
• Create knowledge base articles to facilitate self-help for users
• Remote Assistance:Utilize remote assistance tools to troubleshoot and resolve issues for off-site users
• Ensure effective communication and support for remote workers
• User Training:Provide basic training to end-users on IT systems, applications, and security best practices
• Conduct periodic training sessions on new software releases or updates
• Hardware and Software Deployment:Assist in the deployment and setup of computer systems, laptops, and other IT equipment
• Install and configure software applications as needed
• User Communication:Communicate IT-related announcements, updates, and maintenance schedules to end-users
• Foster positive relationships with users and ensure a high level of customer satisfaction