Chennai, Tamil Nadu 0-5 Yrs ₹02 - ₹06 Yearly
Job description
Technical Support Engineer
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We are looking for a technical support engineer who can
provide enterprise-level support to customers. You should have the ability to
research, diagnose, troubleshoot, and resolve the issues to the clients
satisfaction.
Your responsibilities:
Install, configure, monitor maintain computer applications
networks
Configure operating systems.
Prioritize and manage the workflow along with resolving
issues related to the network
Diagnose, troubleshoot, and resolve issues by questioning
customers about the issues they are facing in a detailed fashion
Design computer systems to meet requirements of the
organization or clients.
Possess the ability to learn and work on changing and
emerging technologies.
First point of contact for clients for issues concerning
their computer systems and equipment.
Keep track of user s system issues until they are resolved
by adhering to the agreed timelines.
Resolve complex problems, interact with clients through
phone, emails or chats and provide unambiguously written instructions or
technical manuals.
Follow standard procedures of their organizations to resolve
issues by escalating them to the relevant internal departments.
Provide accurate feedback to customers promptly.
Ensure proper logging of all issues.
Follow up with clients to make sure their computer systems
are functioning properly after troubleshooting.
Document technical knowledge in the knowledge database.
Train people on how to use different types of systems.
Monitor daily performance of technical systems.
Help organizations deploy new software or hardware systems.
Skill sets/Experience we require:
Proven work experience as a Technical Support Engineer,
Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and
other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk
software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written
and verbal
BS degree in Information Technology, Computer Science or
relevant field