Job Detail

Co-ordinator Customer Support Department
Industrial Equipment / Machinery Full-Time Job ID: DGC00799

 Chennai, Tamil Nadu     5-7 Yrs    ₹5.8 - ₹08 Yearly

Job description

Complaint Handling and Monitoring via email & Whatsapp

Handling Service engineers through whatsapp

Handling of AMC/Warranty Scheduled Customers by the existing excel document

Quotation to PO stage follow up with customer in Excell funnel.

Payment Followup and Collection as per existing excell document.

Documentation, Filing and e filing on daily basis Material request to Technical manager based on engineer request with HOD approval Installation plan based on Production approval and send completion reports

Monthly/Quarterly Invoice booking data review with HOD Monthly Order & Invoice Booking data to Management

Weekly payment Receiviables report to accounts weekly invoice booking projection to the Management team.

Equipment Performance letters from customer after every supply.

Aadharing Service

Process made for the Coordinator position.

Aadharing Documents & existing process.

 


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