Job description
General
- Act
as the Single Point of Contact (SPOC) for internal and customer Project,
Engineering and Service Delivery teams and manage all project and
transitional activities and develop and sustain excellent relationships
with ESP s customers.
- Ensure
projects are managed from inception through all project phases to
completion in line with the requirements, quality standards, budget and
timescales to meet the customers expectations
- Create
and regularly maintain all required project documentation, i.e. PID,
Project Workbook (incl., Action Log, Risk Log), Project Schedule, Project
Cost Tracker.
- Produce
weekly and/or monthly reports on performance on assigned projects and, for
Cat C projects, present project status monthly to senior management at
Project Review Board (PRB).
Scope Management/ Change Control
- Successfully
manage project scope and implement change control as required to control
scope creep, throughout the project lifecycle
- Identify
any required amendments to project documents e.g. plans or contracts and,
where appropriate and via approved change control, update as required, or
advise the relevant owner to update as necessary.
- Ensure
that the Customers SDM, ESP Regional Operations teams and ESP Bid Team (as
required) are fully engaged in this process
Resource Management
- Ensure
that any ESP resources are assigned to individual project activities and
that they are fully briefed and have the required skills, tools and
instructions to complete the required work to the agreed quality and
performance levels
Cost Management
- Identify
& track all costs incurred in delivering the project via the Project
Cost Tracker, created during project startup. Costs to be captured/tracked
will include; Labour costs (internal & partner if applicable), O/T
costs, travel expenses, other expenses i.e. setup costs, access permit
costs, vehicle hire/purchase costs, shipping/logistics, training costs
etc.
- Provide
accurate and timely billing to the customer for all assigned projects on a
monthly basis, working closely with the ESP Project Services and Finance
teams to ensure that costs are allocated to the correct project and that
any invoice queries are swiftly resolved.
Quality Management & Process Improvement
- Apply
ESP quality policy and processes to project activities and deliverables,
where appropriate, or where necessary define project specific quality
processes, to ensure that ESP delivered products and services are of the
required standards.
- Receive
and validate all engineering documentation on completion of project
activity to ensure that the work has been completed on time and to the
agreed quality.
- Working
with the Project Services Manager, review all of the current Project
processes and provide creative input into identifying improvements within
these processes
Stakeholder Management
- Identify
all key stakeholders internal & external during project startup and
manage them accordingly throughout the project.
- Develop
and maintain close working relationships with the Customers Project and
Operations/Service Delivery teams to understand their business needs and
highlight any account development/new business opportunities to the ESP
SDM or Bid Team.
- Own
any Project related escalation or complaint logged by the customer, as
required, and work with the relevant ESP SDM to identify and implement
corrective actions, until the issue is fully resolved to the customer s
satisfaction.
Risk Management
- Manage
any risks to project delivery, by analyzing them and identifying actions
to mitigate the impact of the risk, using the Risk Log tab in the Project
workbook, to capture all progress and other updates.
- Escalate
where appropriate to the Project Services Manager.
Schedule Management
- Where
appropriate, for large projects, an MS Project schedule should be created
capturing all significant project activities and any external
dependencies, and used to track progress throughout the project, via
regular reviews and updates taking input from the project team members and
key stakeholders.
Bid Team input
- Provide
support to the ESP Bid Team, in the generation of new bids &
proposals, as required.
Mentoring/Coaching
- Act
as mentor to other members of the Project Services Team and provide
coaching and mentoring in any aspect of Project management. Provide
project management-related support to other team members as required.
- Proven
track record of delivery of large and/or complex projects across multiple
users/locations using leveraged resources rather than dedicated project
teams.
- Experience
of working with offshore/best shore/remote teams/resources.
- Experienced
in delivering presentations and customer facing Service/Project reviews
Dimensions:
Financial: Responsible for managing project budgets up to 1M
Staff: No direct reports, but resources will need to be matrix
managed. The roles and numbers will be dependent on the specific project.
Benefits:
- Holiday
Leave
- Medical
Insurance
- Perkbox
discounts
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support
solutions since 1992, expertly managed by a dedicated service delivery team, we
offer day-to-day support via teams of on-site engineers or responsive visiting
engineers, and multi-lingual service desk coordination that s manages over
1,000 tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and
tailored IT support solutions is a natural fit for the complex needs of the
fast-paced and evolving aviation industry. We developed technology-based
solutions to address the high emphasis on meeting extremely short service
levels spread across large campus areas with strict security controls.
Supporting equipment for airports and airlines in many locations worldwide, has
led to an IT support approach that applies equally to any global business with multiple
international locations, wide campuses, and demanding security requirements.
Plus, our spares, repairs, and logistics service enables us to deliver
intelligent end-to-end IT hardware lifecycle management anywhere in the world.
We are global community of exceptional people passionately
working together with one shared vision. We uphold the highest standards of
ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited
for Environment, Information Security, Business Continuity, IT Service
Management, and Occupational Health and Safety, and have privacy built by
design into all our systems.
Our vision and ethos have stood the test of time, and we aim
to exceed expectation and delight customers every time and our values are
integral to the way we work together.
Join a team that prioritizes excellence our ISO 9001
certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.