Serves
customers by identifying their needs and engineering adaptations of
products, equipment, and services.
Identifies
current and future customer service requirements by establishing personal
rapport with potential and actual customers and others in a position to
understand service requirements.
Provides
product, service, or equipment technical and engineering information by
answering questions and requests.
Establishes
new accounts and services accounts by identifying potential customers and
planning and organizing sales call schedule.
Prepares
cost estimates by studying all related customer documents, consulting with
engineers, architects, and other professional personnel.
Determines
improvements by analyzing cost-benefit ratios of equipment, supplies, or
service applications in customer environment and engineering or proposing
changes in equipment, processes, or use of materials or services.
Gains
customer acceptance by explaining or demonstrating cost reductions and
operations improvements.
Submits
orders by conferring with technical support staff and costing engineering
changes.
Develops
customers staff by providing technical information and training.
Complies
with federal, state, and local legal requirements by studying existing and
new legislation, and anticipating future legislation.
Prepares
sales engineering reports by collecting, analyzing, and summarizing sales
information and engineering and application trends.
Maintains
professional and technical knowledge by attending educational workshops,
reviewing professional publications, establishing personal networks, and
participating in professional societies.
Contributes
to sales engineering effectiveness by identifying short-term and
long-range issues that must be addressed, recommending options and courses
of action, and implementing directives.
Contributes
to team effort by accomplishing related results as needed.