Job Detail

Assistant Manager - Client servicing

 Chennai, Tamil Nadu     1-4 Yrs    ₹02 - ₹05 Yearly

Key Responsibilities:

• Serve as the primary point of contact for clients regarding medical insurance claims and policy-related queries.
• Assist clients with claim documentation, submission, and tracking.
• Liaise with insurance companies, brokers, and hospitals for smooth processing of claims.
• Provide guidance to clients on claim eligibility, coverage details, exclusions, and procedures.
• Resolve client issues and escalate complex cases to relevant departments as needed.
• Maintain updated records of all client interactions, claims, and documentation.
• Conduct periodic reviews and follow-ups with clients to ensure satisfaction and timely resolution.
• Educate clients on changes in policy terms, procedures, or regulatory updates.
• Support new client onboarding by explaining service processes and setting expectations.
• Collaborate with internal departments.

Preferred candidate profile

• Min 4 years of experience in client servicing, preferably in the health or medical insurance sector.
• Strong understanding of health insurance terms, claim processes, and TPA coordination.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and ability to handle pressure.
• Proficiency in MS Office.
• Knowledge of IRDAI regulations is a plus.